If you don’t agree with a decision that has been made on your Housing Benefit claim you have the right to appeal. Any appeal should be made in writing, signed by you and sent to us. The appeal should be made within one calendar month of the date of our decision about your claim.
When your appeal is received, we’ll check to make sure it is correct, if there are any changes to be made these will be carried out and a new notification will be sent to you. You then have a new right to appeal.
If the decision is found to be correct your appeal will be sent to the HM Courts and Tribunals Service, who are independent from the Council, and you will be sent a letter to confirm this. A copy of the papers sent to the HM Courts and Tribunals Service will also be sent to you. They will then contact you directly with a date for the hearing which you should attend. If you have any queries concerning your appeal hearing you can contact them directly using the contact details stated on their letters.