My Eastleigh will be unavailable on 13 - 14 May 2024
During this period, most online forms, including payments, will be unavailable.
For urgent help during this time, contact our Customer Services team.
During this period, most online forms, including payments, will be unavailable.
For urgent help during this time, contact our Customer Services team.
Before you start
The best way to sort out many problems is to contact the service directly. Where possible, a member of our service team will do their best to resolve the issue for you.
Contact details are available in letters or emails we have sent you or in our contact us section.
Regular reported concerns by residents, that are not complaints:
In some cases complaints received will be minor, day-to-day concerns, which will amount to service requests and can be addressed informally by the relevant service area. On the majority of occasions, using our reporting channels resolves a grievance quicker than completing the full complaints procedure.
General Complaints Policy
Our complaints procedure is not intended for cases where the Council has taken a decision in a proper manner, or for an explanation of a decision.
Our procedure has two Levels before a complaint is referred to the Local Government & Social Care Ombudsman.
If you are not satisfied with our explanation or suggested resolution following Level Two, you may contact the Local Government & Social Care Ombudsman
This record includes:
We keep all information confidential particularly names and address that can identify a complainant, site or complaint. However, we may be obliged to disclose some information under certain statutory provisions. Please view our privacy policy for more information.
Please note: you will be redirected to register/sign in to your MyEastleigh account when making a complaint.