Accessibility statement

Accessibility Statement

Eastleigh Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to all subdomains of the Eastleigh Borough Council website, encompassing our recruitment portal and the MyEastleigh portal.

Compliance status

Eastleigh Borough Council aims to make sure, where possible, that its content meets AA compliance. AA compliance means people who have a disability should be able to access the majority of our content easily. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’re also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance(s) and/or the exemptions] listed below.

Non-accessible content

We know that some parts of our website are not accessible. The content listed below is non-accessible for the following reason(s

  • navigating using just a keyboard can be difficult
  • most older PDF documents are not fully accessible to screen reader software
  • some live video streams don’t have captions
  • interactive tools and transactions
  • some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag
  • our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships)
  • some historic PDFs on the website do not provide sufficient alt text. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). It may not be possible to view such PDFs using a screen reader. Any new PDFs we publish will meet accessibility standards
  • some historic council meeting minutes. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content)
  • the council tax enquiry form does not meet the WCAG 2.1 standard in that;

o fields don't have a focus state (text and textbox for example)

o keyboard instructions provided on the form are inoperational

o the white text on green buttons found on the form (and anywhere

   else that uses this convention) do not pass contrast requirements

o the form denotes required fields with an asterix that is an image, which may cause some usability issues with screen readers.

 Preparation of this accessibility statement

This statement was prepared on 23 September 2020 and updated on 16 August 2024.

This website is crawled and tested by our automated monitoring system every seven days.

The Team perform internal testing frequently and act upon user feedback when we receive it. The statement was last reviewed on [insert date of latest review].

Feedback and contact information

What to do if you can’t access parts of this website

If you need information on this website in a different format:

We’ll consider your request and get back to you as soon as possible.

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, or if you are having a specific problem with a part of this website, please let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).