Contact us
How to get in touch
Eastleigh Borough Council
- Eastleigh Borough Council, Eastleigh House, Upper Market Street, Eastleigh SO50 9YN (for Sat Navs use SO50 9FD)
We aim to resolve all enquiries within 25 working days, some complex cases may take longer. If you have already sent an email or completed a web form, please be assured that your request will be actioned as soon as possible. We appreciate your patience while we work as quickly as we can to action your request.
Opening hours: 8.30am to 5pm (Monday to Friday)
You can contact us in the following ways:
- Email: customerservicecentre@eastleigh.gov.uk
- Phone: 023 8068 8000
- In person - please note that we do not have parking on-site. Please visit our car park information pages.
Specific enquiries
Council Tax enquiries form
Email: revbens@eastleigh.gov.uk
Phone: 023 8068 8470
You must include your account or claim reference number (if you have one) in any correspondence.
Council Tax Support/Housing Benefit enquiries form
Email: revbens@eastleigh.gov.uk
Phone: 023 8068 8046
You must include your account or claim reference number (if you have one) in any correspondence.
Universal Credit needs to be claimed for and administered online. If you need support to complete an application or are in receipt of Universal Credit and having difficulty managing your money, please contact Citizens Advice.
Email: housing@eastleigh.gov.uk
Phone: 023 8068 8165
Our press office is staffed from 9am to 5.30pm, Mondays to Fridays, and can be reached on 023 8068 8205 or 8210.
Media can also email us at communications@eastleigh.gov.uk
Outside business hours: if your enquiry is very urgent, you can contact our out-of-hours service on 023 8068 8000 and listen to the instructions.
We post our latest news to our homepage, Facebook and Twitter.
Email: planning@eastleigh.gov.uk
Phone: 023 8068 8264
Before contacting us, you can check Tree Preservation Orders (TPOs) and Conservation Areas on our interactive map.
Tree preservation order enquiry form
General tree enquiry form
Phone: 023 8068 8422
In the event of an emergency relating to trees on the Highway, contact:
- Police on 101 or 999 or report directly to
- Hampshire County Council on 0300 555 1375.
In the event of an emergency relating to trees elsewhere, contact the Council:
- Office hours: Monday to Friday 8.30am to 5pm - 023 8068 8000
- Should a tree-related incident occur outside office hours then telephone the Council's main telephone number (above) and follow the menu to obtain an emergency number. Please note, this is strictly for emergencies only.
Report it online 24/7
You can find relevant information and report most issues through our website and/or your MyEastleigh account. Either use the search bar at the top of the page or navigate to the right page from our homepage.
Please note the following services are delivered by Hampshire County Council:
- Adult services/social care
- Childrens' services
- Education services
- Highways – road maintenance, potholes, highway flooding, road drainage issues and overhanging trees and shrubs
- Lighting – broken and damaged street lights
- Household Waste and Recycling Centres (HWRC) – local waste tips
- Trading standards
- Royal Victoria Country Park and Manor Farm Country Park
- Rights of Way problems and view the rights of way network.
Compliments, complaints and comments
Other information available on our website
Under the Freedom of Information Act we must adopt and maintain a Publication Scheme where we ensure that a significant amount of information, about us and our services, is available without the need for a specific request to be made.
The information that you provide to us will be used to maintain our records. The information may be compared with that held by other Council departments, or other organisations, for the purposes of preventing or detecting fraud and in accordance with the General Data Protection Regulations 2018.