How to give compliments, comments and complaints on our services

We aim to provide the best possible service we would love to hear your compliments to pass on to our staff. Services are constantly being reviewed, so we appreciate comments and suggestions. However, if we get it wrong, we need to know about it and will try to put things right as quickly as possible. In the majority of cases we will resolve an enquiry promptly - the first person you speak to will usually be able to resolve things for you.

Our Customer Charter tells you the level of service you can expect from us.

Please note: you will be redirected to register/sign in to your MyEastleigh account when making a compliment, comment/suggestion or complaint.


We aim to provide high quality services at all times. Feedback from our customers is important in helping us maintain and, if needed, improve the standards of services we provide. Whether you want to make a compliment, comment or complaint – we want to hear from you!

If you would like to thank someone or give praise for a job well done, please tell us. We would be delighted to hear from you and will make sure individuals are personally recognised for their achievements.

Comments and suggestions

We are committed to continuously reviewing the services we deliver and would welcome feedback/suggestions on areas you consider are meeting high standards or may warrant further improvement. If you have an idea about how we can improve services or just want us to continue what we are doing, let us know.


If you are not happy with the service that you have received, then we want to hear from you.