Missed bin

What to do if your bin isn't collected on the normal day of collection

Please check the following information before you report a missed collection:  

  • Was your bin put out before 6.30am on your collection day? Was your bin clearly visible at the kerbside/highway boundary (unless you have an assisted collection)?   
  • Was your bin put out for collection on the correct day? 
  • Are you reporting the missed collection after 2pm on your collection day and before the end of the following working day? Missed collections must be reported after 2pm as our crews might still be out working. 

If you answered yes to all of the above, please report a missed collection. Once you've reported it, we will return and empty your bin at the earliest opportunity, so please leave it at your usual collection point. 

Update w/c 20 March: glass collections this week

While glass collections have been completed for the vast majority of properties this week, there has been a small percentage of households we have been unable to collect from due to operational issues.

If your glass box has not been collected, advice to residents is to take it back in until your next collection day (the week after next). If you would prefer to, please use your local bottle bank.

Please accept our apologies for any inconvenience this has caused. 

Report a missed bin

Frequently asked questions

Sometimes our crews can’t get to your bin if your road or property access is blocked. If this is the case, we will record this on our system and aim to return within two working days. Please leave your bin out.

  • Wait until the next scheduled collection 
  • Dispose of your waste at the Household Waste and Recycling Centre.  
  • Pay for the Council to return to empty the bin. Payment is required in advance of the collection.

We will put a hanger on your bin to explain why it hasn’t been emptied, for example, if it is overfilled or contains wrong items. If this happens you can: 

  • Remove excess/wrong items and wait until the next scheduled collection
  • Dispose of your waste at the Household Waste and Recycling Centre
  • Pay for the Council to return to empty the bin.  If there are incorrect items in the bin, ensure these are removed. Payment is required in advance of the collection. 

  • Wait until the next scheduled collection 
  • Dispose of your waste at the Household Waste and Recycling Centre.  
  • Pay for the Council to return to empty the bin. Payment is required in advance of the collection.

To find out more, please read our Domestic waste and recycling policy.