What to do if your bin isn't collected on the normal day of collection
Your bin and communal bin collections can take place any time after 6.30am on the day of collection.
We try our best to empty all bins on the collection day allocated however, sometimes we are unable to empty bins that contain incorrect items or we are unable to access a road.
When we are unable to collect a bin, if for example the bin contains the wrong items, our team will leave a bin hanger on your bin to let you know the reason why we were unable to empty it. If we have not emptied your bin and no hanger has been left to tell you why, please report it after 2pm that day and no later than the end of the following working day.
Once reported, if we have missed your bin we will return and empty the bin at the earliest opportunity. Please note that if you do not leave your bin out in time for it to be collected, we may charge you if we return to collect it.