Freedom of Information

Accessing and re-using information and subject access requests

UPDATE - Freedom of Information and Environmental Information Requests

Over the coming weeks, we will be diverting our resources to tackle social issues being experienced as a result of the Coronavirus crisis. We kindly request your patience at this challenging time. We will respond to your request, but this is likely to take longer than usual and to exceed the 20-working day deadline in the Freedom of Information Act 2000 and Environmental Information Regulations 2004. This accords with the Information Commissioner’s Office’s guidance, published in response to the crisis that individuals should expect to “experience understandable delays, when making information requests during the pandemic”.

The Freedom of Information Act 2000 (FOI) provides public access to information held by public authorities, and the Environmental Information Regulations 2004 (EIR) provide public access to environmental information held by public authorities. You can only obtain information that would be given to anybody who asked for it, or is suitable for the general public to see.

The Regulations and the Freedom of Information Act do not give people access to their own personal data (information about themselves), such as their health records or credit reference files. Individuals have a right of access to information held about them under the General Data Protection Regulations 2018 by making a subject access request.

Before you make a request:

Is the information held by Eastleigh Borough Council (EBC)?

Some services are provided by Hampshire County Council.

  • Social/children/adult services
  • Education Services
  • Highways/road maintenance/street lighting

If your request is about one of these services, please contact Hampshire County Council. If you are still unsure which council provides the service, contact us before making a request.

Please note that the our housing stock was transferred to Vivid Homes in 1996 and therefore we do not hold any information on this, however we do have information relating to our property assets.

Is the information you want already on the our website?

We may already publish the information you are looking for on our website and our Publication Scheme (which includes information provided under the Transparency Code 2015) provides a guide to the information that we publish regularly or intend to publish in the future.

Our Disclosure Log and frequently requested information pages give you access to information that we have previously provided in response to requests for information under the FOI or EIR acts.

Business Rates

We receive a number of requests of a similar nature for information relating to Business Rates. To promote openness and transparency, we proactively publish information on a quarterly basis relating to:

  • accounts in credit
  • credits written on
  • full list of non-domestic properties within Eastleigh including, rateable value, current reliefs, empty property relief/exemption.
  • new account liabilities created.

A request for updated information in advance of when the next update is due will normally be refused under Section 22 of the Freedom of Information Act 2000 on the grounds that it is information that we hold with the intention of publishing at a specific date.

If the information you require is not available by other means, you can make a request using the guidance below. When you make your request, we will decide if it is covered by FOI or EIR.

What can I request?

You can request to see information which is recorded, including:

  • information held on computers
  • information held in emails
  • printed or handwritten documents
  • images, video and audio recordings.

We do not have to answer your question if this would mean creating new information or giving an opinion or judgement that is not already recorded.

Alternatively, you can make a request in writing to the Freedom of Information Officer.  Please include your contact details to enable us to respond to you. EIR requests can also be made verbally but a written request avoids any misunderstanding regarding what information you want.