Contact us

Raise Council Tax enquiries

Enquiry update

We aim to resolve all enquiries within 25 working days, some complex cases may take longer.

Our staff are working very hard to keep turnaround times as short as possible, however, due to the high volumes of enquiries our process times may be longer than usual. We appreciate your patience while we work as quickly as we can to action your request.

If you have already sent an email or completed a web form, please be assured that your request will be actioned as soon as possible.

There are many self-serve options that can be found on our website e.g. to make a payment, check balances and request a payment arrangement, or apply for a discount or exemption. If you are on benefits or a low income you may be eligible for Council Tax Support.

You must include your account or claim reference number (if you have one) in any correspondence.


Personal budgeting and assisted digital support

Universal Credit needs to be claimed for and administered online. If you need support to complete an application or are in receipt of Universal Credit and having difficulty managing your money, please contact Citizens Advice

For support and/or to make an appointment: 0344 411 1306

Other ways to contact us

For all other related enquiries, please use one of the contact methods below:



Council Tax: 023 8068 8470
Business Rates: 023 8068 8076
Housing Benefit: 023 8068 8046
Council Tax Support: 023 8068 8046


Eastleigh House,
Upper Market Street,
SO50 9YN

In person

You can speak to a Customer Service Officer in person at Eastleigh House.
Office opening hours are Monday to Friday, 8.30am to 5pm, please report to reception. 

The information that you provide to us will be used to maintain Council Tax and any related Benefit records. The information may be compared with that held by other Council departments, or other organisations, for the purposes of preventing or detecting fraud and in accordance with the General Data Protection Regulations 2018.